Privacy Policy

How Fortunica Handles Your Personal Data

Fortunica Casino applies clear, accountable processes to collect, use and protect the personal data of players who move between sports betting and casino play. Licensed by the Curaçao Gaming Authority and owned by Winstar N.V., our operations combine regulatory compliance with product features that matter to sports bettors crossing into casino experiences - notably our best-in-class mobile experience and a dedicated app.

This page explains our data practices in plain language, including the types of data we collect, how we use it, with whom we share it and how you can exercise your rights. We focus on transparency so you can play with confidence.

What We Collect - Practical Details

Account and identity information

When you register we collect basic identity data needed to create and manage your account. This includes name, date of birth, contact details and proof of identity where verification is required. Verification documents are requested only when necessary to meet anti-money laundering or licensing obligations.

Financial and transactional records

To process deposits and withdrawals we record payment details, transaction dates and statuses. Minimum deposit thresholds like the platform's £10 minimum may be referenced in transactional records, and withdrawal activity is logged to protect both you and Fortunica from fraudulent patterns.

Gameplay, Betting and Technical Data

We collect gameplay data - games played, bet sizes, outcomes and session information - to ensure correct settlement, detect suspicious play and tailor the experience for sports bettors who enjoy both wagering types. Technical data such as IP addresses, device type, app usage metrics and crash logs help us improve the mobile app and secure accounts.

Chatbot transcripts and support records are retained to resolve disputes and to improve customer service. These records are treated as part of your account history and are accessible when you request account information or investigation outcomes.

Why We Process Data - Lawful Bases and Uses

We process personal data under several lawful bases: to fulfil contracts with players, to comply with legal obligations tied to our Curaçao Gaming Authority licence, to protect legitimate business interests such as fraud prevention and platform integrity, and where you have consented - for example, marketing communications.

Operational uses include account management, payment processing, compliance checks, and detection and prevention of money laundering. Product uses include personalising recommendations, improving the mobile app experience and enabling the sports-to-casino service path many of our users choose.

Who Sees Your Data and Why

We share data only with partners who need it to provide services: payment processors, identity verification vendors and game providers such as Novomatic, Playson, Evoplay, Booongo, Gamzix, Ela Games, Hacksaw Gaming, Slotopia and Swintt. Each partner processes data under contract with Fortunica and with obligations to protect it.

We may disclose information to regulatory or law enforcement authorities where required by law. In limited circumstances we share information across the Winstar N.V. group for governance and risk purposes, under strict confidentiality and security rules.

Security Measures and Data Retention

Security at Fortunica is multilayered - encryption in transit and at rest, access controls, secure hosting and ongoing vulnerability management. Sensitive documents used for verification are stored securely and accessed only by authorised compliance staff and accredited partners.

Retention periods are driven by legal requirements and business needs. Data required for financial reporting, dispute resolution or regulatory review is retained as necessary. Data that no longer serves a legitimate purpose is anonymised or deleted in line with our retention policies.

Your Rights and How to Exercise Them

If you live in a jurisdiction with data protection rights, you may request access to your personal data, request corrections, ask for deletion where applicable, or object to processing for marketing. You can request restriction of processing or portability of your data where technically feasible. Automated profiling used for risk decisions or personalisation can be reviewed on request - ask for a human review if an automated decision materially impacts you.

To exercise rights, please use the in-app chatbot or account settings as your primary route. If you prefer, you may use the registered support channels available in the app. Fortunica will verify your identity before fulfilling requests to protect your account from unauthorised access.

Data Transfers and International Processing

Some of our service providers operate outside your jurisdiction. When personal data is transferred internationally we apply contractual and technical safeguards to protect it. Cross-border transfers are limited to the minimum necessary and rely on approved transfer mechanisms or equivalent protections required by law.

Questions, Concerns and Reporting

If you have questions about how your data is handled, start with the in-app chatbot or your account settings. Fortunica aims to respond quickly and to rectify issues. If you remain unsatisfied, you have the right to escalate the matter to the relevant data protection authority in your country.

For more about Fortunica's services and how they intersect with your data, visit our home page to access account tools and support resources.